Guide for Specified Commercial Transactions Act

Distributor's name
wan

Seller's address:
2-3-22, Otahonmachi, Minokamo-shi, Gifu 505-0042, Japan

Contact to us
info@wankogei.com
* We do not accept inquiries by phone to our online store.

Representative:
Misa Kuromoto

Delivery time and shipping method:
Normally, products are shipped within 5 business days after credit card payment is confirmed. An e-mail notifying the shipment will be automatically sent to the customer after the product is shipped. If there is a delay from the shipping time indicated on the website, we will contact you by e-mail. Normal delivery to Japan will be made by Yamato Transport.
International shipping via EMS, UPS or Fedex.

All other charges except for the product price,
such as 10% consumption tax, shipping charges, bank transfer charges, and paid packaging, are the responsibility of the purchaser.

Payment Methods
[PAYPAL]
If you are located outside of Japan, please use Paypal.

[Credit Cards]
We accept VISA, MASTER, JCB, and AMERICANEXPRESS. Only one payment can be made at a time. If payment is not confirmed by the due date, the order will be cancelled.

Conditions for Defective or Damaged
ProductsPlease contact us within 2 days of receiving your order. If you receive an item that is different from what you ordered, or if the item is damaged, we will replace it with a good one. If an exchange is not possible, such as for a one-of-a-kind item, we will refund the amount paid.

Conditions for handling returnsWe regret
that due to the nature of our products, we do not accept returns or exchanges at the convenience of the customer. Please understand this in advance.